2 Ways Customers Can Be Your Virtual Marketing Department

A previous blog post covered a 6 Step Plan to build your business with referrals. Current customers are your best source for new customers. Beyond traditional referral marketing, there are tons of ways to turn your customers into a virtual small business marketing department. Here are two: 1. Run a Contest like the World’s FirstContinue reading “2 Ways Customers Can Be Your Virtual Marketing Department”

Design Decisions: Persistent Link to New Lead Screen

The Emergency entrance to our hospital is different than the medical building entrance. As with all hospitals, there is a big red EMERGENCY sign with an arrow directing you past the medical building entrance to the emergency entrance. What I noticed today (on a scheduled trip to the doctor’s office – not the emergency room!)Continue reading “Design Decisions: Persistent Link to New Lead Screen”

What Disney World, Five Man Electric Band, and Good Software Design Have in Common

Post No Signs It is very tempting to try to influence behavior by posting signs. On the surface it makes sense. If we want someone to do something, simply post a sign that says so. Yet on a recent family trip to Disney World, it struck me that Disney parks have very few signs posted.Continue reading “What Disney World, Five Man Electric Band, and Good Software Design Have in Common”

10 Lessons Software Designers Can Learn from Disney World

I’ve recently completed a family trip to Disney World and was again amazed at the way they make the experience enjoyable for millions of people. When it comes to helping folks enjoyably navigate their way through acres and acres of theme parks over several days time, Disney has it figured out. Here’s a few thingsContinue reading “10 Lessons Software Designers Can Learn from Disney World”

Are Strange Search Results Worth Analysis?

Google’s Webmaster Tools I regularly do analysis on this blog’s top search phrases as reported on the Google Webmaster Tools “Top Search Queries” report for SynapSoftware.com. I look for patterns such as how much, if any, impact does the post title, post word count, frequency of search terms, outbound links, inbound links, and other itemsContinue reading “Are Strange Search Results Worth Analysis?”