Our work thrives on contact and feedback from users so I have four ways for people to contact us. If you are considering adding contact methods, here is my anecdotal experience of what contact methods are most popular and two questions for you.
In order of most used contact method to least used contact method by LeadsOnRails demo and trial users:
- Contact/Feedback form built into the product
- Campfire chat room here
- Phone: (303-683-3522)
I think it’s no coincidence that the two asynchronous contact methods are the most popular choices. This could be for any number of reasons. Maybe there is not a need for immediate contact, or fear that any live contact will turn into a sales call, or that those top two contact methods are just simply the most convenient.
Do you find the same preference for online contact forms and email or do people contact you more directly? Am I missing any important contact methods?