Archive for July, 2008

New Feature: Copy Playbooks

Friday, July 25th, 2008

In PlaybookIQ, playbooks contain your sales team’s best practices. Each playbook is a series of repeatable and measurable steps that can be easily applied to a contact. Each step is assigned a timeline and responsible user. In this way, PlaybookIQ truly combines small business CRM with sales team collaboration and sales best practices.


Sometimes you might want to duplicate the series of steps in a playbook, but assign tasks to different users. Now, we have made it super easy to do so.

Simply:
1. Open the playbook (Playbooks tab, click on a playbook title).
2. Click on the ‘copy’ link.

PlaybookIQ will automatically create a brand new playbook, with all step definitions copied over. You can then go in and modify the new playbook by changing who is assigned each step, removing steps, adding steps, or whatever you wish.

This is just one of many small enhancements coming up soon that will make it faster and easier than ever to get the most out of PlaybookIQ.

Try it out at playbookiq.com.


CRM Message Templates

Monday, July 21st, 2008

Consistent image and messages to customers and prospects is an important part of your customer relationship and marketing efforts. PlaybookIQ now supports this aspect with Message Templates.

Use message templates to:

  • Be efficient: no need to retype the same email over and over.
  • Be consistent: ensure everyone on your team is putting forth a consistent company image.
  • Be effective: spend your time writing well authored email responses that can be used over and over.
  • Be personal: include the contact’s name in the message template.

Message templates can be applied to any step in a Playbook. When a contact reaches that step, you need only click “Compose email” link and an email with to: subject: and body: will be prepared in your local email client. You can modify it if needed, or simply hit ’send’ to deliver your email.

Find out more at http://playbookiq.com.