In Praise of Single-Tasking

37Signals’ blog made mention of a post about the counter-productivity of multi-tasking. Scott [Berkun] brings up the latest research that casts multi-tasking in a counter-productive light. He ultimately suggests that if we want to achieve greatness that we should pay attention to how the great people who came before us paid attention—by blocking distractions outContinue reading “In Praise of Single-Tasking”

Business Decision: Customer Benefits of the SaaS Model

In the last entry I shared why Synap Software chose to produce hosted software solutions often referred to as Software as a Service (SaaS). One reason mentioned was benefit for subscribers. SaaS is really a win-win and an example of what I mean when I advise folks to consider marketing efforts from the very startContinue reading “Business Decision: Customer Benefits of the SaaS Model”

Business Decision: Why Software as a Service

In The Business of Software, author and MIT professor Michael A. Cusumano identifies four main questions that a software company should answer when developing a target market product strategy. Asked from the perspective of the software company: Do you want to be mainly a products company or a services company? Do you want to sellContinue reading “Business Decision: Why Software as a Service”

2 Ways Customers Can Be Your Virtual Marketing Department

A previous blog post covered a 6 Step Plan to build your business with referrals. Current customers are your best source for new customers. Beyond traditional referral marketing, there are tons of ways to turn your customers into a virtual small business marketing department. Here are two: 1. Run a Contest like the World’s FirstContinue reading “2 Ways Customers Can Be Your Virtual Marketing Department”

Design Decisions: Persistent Link to New Lead Screen

The Emergency entrance to our hospital is different than the medical building entrance. As with all hospitals, there is a big red EMERGENCY sign with an arrow directing you past the medical building entrance to the emergency entrance. What I noticed today (on a scheduled trip to the doctor’s office – not the emergency room!)Continue reading “Design Decisions: Persistent Link to New Lead Screen”

What Disney World, Five Man Electric Band, and Good Software Design Have in Common

Post No Signs It is very tempting to try to influence behavior by posting signs. On the surface it makes sense. If we want someone to do something, simply post a sign that says so. Yet on a recent family trip to Disney World, it struck me that Disney parks have very few signs posted.Continue reading “What Disney World, Five Man Electric Band, and Good Software Design Have in Common”